Terms of use


Welcome to Laura Secord’s Website!

Laura Secord* welcomes you to its Website. Please read the following Website conditions before using this Website or any of the services available through it. By accessing and using the Website or the Services, you agree to be bound by all the conditions set forth herein. If you do not agree with such conditions, you should not access the Website nor download any part of its Content nor proceed with any transactions whatsoever.

* Laura Secord est ici et ailleurs dans le texte, utilisé à titre de nom d’emprunt de l’entreprise exploitée par 4542410 Canada inc. à moins qu’il n'en soit spécifié autrement.

Ownership/Restrictions on use

This Website is owned and operated by Laura Secord. Any and all content, data, graphics, photographs, images, trademarks, trade names, designations, visual presentations and other information (collectively, the “Content”) contained in this Website are proprietary to Laura Secord, its affiliates and/or third-parties having given Laura Secord a licence thereof. The Content is protected by Canadian and international copyright legislation and the Canadian trademark laws.

Except as set forth herein, you may not modify, copy, reproduce, publish, post, transmit, distribute, create derivative works from, transfer or sell any Content, in whole or in part, without the express prior written consent of Laura Secord. You may download, print and reproduce the Content for private use provided you agree to maintain any and all copyright or other Laura Secord proprietary notices contained in such Content, and that you cite the URL Source of such Content. Reproduction of the Content, in whole or in part, for resale or distribution is strictly prohibited except with the prior written permission of Laura Secord which may be arbitrarily refused. To obtain written consent for such reproduction, please contact us at customerservice@laurasecord.ca.

Our Website is intended for private use and not for commercial use such as resale.

Accuracy of the information

Although Laura Secord takes all required measures to ensure the accuracy of the information included in this Website, no assurance is given that information or material on this Website is up-to-date, accurate, error-free or complete. Laura Secord assumes no liability for errors or omissions in the Content of this Website, including those relating to product descriptions, pricing, and availability. We reserve the right to correct, change or update information at any time without prior notice. Your sole remedy for the purchase of any product on this Website is to return it for a full refund as set forth in our Refund Policy below.

Disclaimer/Limitation of liability

Although we strive to update and keep the Content of this Website as accurate as possible, errors and/or omissions may occur.

Accordingly, this Website, including the content and services provided herein, are being provided without warranties of any kind, either express or implied. Laura Secord does not warrant that functions available on the Website will be uninterrupted, error-free or free of viruses or other harmful components. In no event shall Laura Secord be liable for any direct or indirect damages resulting from the use of, or the inability to use, the Website or any content or services herein, regardless of Laura Secord having been advised of the possibility for such damages.

Changes and termination

Laura Secord reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Website (or any part thereof) with or without notice. In addition, Laura Secord reserves the right to change the conditions herein at any time and to notify you by posting an updated version of the conditions on this Website. You are responsible for regularly reviewing the conditions, including, without limitation, by checking the date of “Last Update” at the bottom of this document. Continued use of this Website further to any such changes shall constitute your agreement to such changes, and your permitted access to the Website shall constitute Laura Secord’s consideration to you for so being bound. Your sole remedy with respect to any dissatisfaction with (1) these conditions (2) any policy or practice of ours pertaining to the operation of the Website or (3) any Content available through the Website, is to stop visiting and using this Website.


In addition to being a trade name, Laura Secord is a registered trademark owned by 4542410 Canada inc. Other marks, graphics, typefaces, trademarks and logos appearing on the Website are trademarks or trade dress of Laura Secord, regardless of being registered or not. Our trademarks and trade dress may not be used in any manner whatsoever without our express written consent which may be arbitrarily refused.

Applicable laws

The conditions herein are governed by and construed in accordance with the laws of the Province of Quebec and that of Canada applicable therein, and any dispute is to be submitted to a court of competent jurisdiction in the judicial district of Quebec City, Province of Quebec. Should any provisions of the herein conditions be unlawful, void, or unenforceable, then such provision shall be deemed separate as to the other conditions.

The conditions herein together with any and all other legal notices or statements appearing on this Website, including the Privacy Policy, constitute the entire agreement between you and Laura Secord with respect to the use of the Website, including the Content.


Our goal is to improve your experience and that of our visitors regarding our Website. Therefore, for your convenience, this Website might offer you links to other sites on the Internet that are owned and operated by third parties and therefore not related to us and are independent from Laura Secord. Consequently, Laura Secord has no control over the content thereof. Therefore, Laura Secord cannot be held liable and makes no warranty or representation whatsoever as to the accuracy, timeliness and/or completeness of the information contained on such Websites.

The links which we might place on our Website do not imply that we sponsor, endorse or are affiliated or associated with, or have been legally authorized to use any trade-mark, trade name, service mark, design, logo, symbol or other copyrighted materials whether the same be displayed on or accessible through such sites.

We welcome any feedback that you may have concerning the external links that we have placed on our Website.


From time to time, we may offer and/or sponsor contests, sweepstakes or games on or from our Website. Each of these activities shall be governed by specific rules accessible from the pages of the Website offering such promotion or as you submit your entry.

Pricing of our products on our Website

All prices quoted herein are in Canadian dollars and do not include any applicable fees, charges or taxes including, but not limited to, sales taxes or home delivery charges. You will be notified of all applicable charges before we ship your order.

Our Website promotions, prices and products availability are subject to changes without notice. The prices and characteristics of our products may vary from those offered in stores, regardless of it being a Laura Secord store or an authorized dealer.

While we try to secure accuracy, we reserve the right to correct any errors in pricing or descriptions, and to cancel or refuse any order filed in light of an incorrect pricing or description. Such corrections may be implemented even after an order is accepted.

Price calculations

The prices shown in your shopping kart are the prices listed in our Website for each selected item. The Total Price is calculated based on the single-unit price for each item and will include multiple-purchase discounts or other offers that may apply. All prices are in Canadian dollars; applicable sales taxes and shipping and handling costs are in addition and are payable concurrently with your order.

Sales tax

Laura Secord charges sales tax for products ordered from its Website site based on the applicable combined federal and provincial sales tax rate applicable at the location to which the order is being shipped.

Payment options

In order to proceed with the payment of your order, you will be redirected to the Paypal®* secure Website. Your order is to be paid in full, in compliance with Paypal’s payment conditions.

*Paypal is registered trademark owned by Paypal, Inc. USA.

Gift cards and coupons

Laura Secord gift cards cannot be used for your purchases from our Website. At this time, such gift cards may only be used within Laura Secord stores. Any coupon that applies to in stores purchases only cannot be redeemed on our Website either. Only coupons with promotional codes designed for the Web can be applied to your online purchases. These coupons will be clearly marked as such.

Refund policy

Laura Secord offers the opportunity of a full refund for any product purchased online subject to the following conditions:

Incomplete order or missing product

It may happen that we might not be able to ship a specific product or that a handling error occurs while preparing your order. A specific product may be back order or be discontinued between the moment you place your order and the moment we prepare it. Laura Secord will take all the necessary measures to insure that the products you ordered are available at the time of your order. Should you receive an incomplete order, regardless of the reason or cause, Laura Secord will refund you the purchase cost of said item with the portion of shipping cost that applies to the product (including taxes). It is also possible that a specific product be forgotten during the preparation of your order in which case we will either offer you a refund or ship the missing item to you at no extra cost for you.

Defective or damaged products

A defective or damaged product is a product that has not been received in the same condition as that applicable at the time of shipment. For example, the packaging or the consumable product itself has been crushed or the consumable product has been somehow altered. In such a case, Laura Secord will refund the product with the portion of  shipping cost applicable to the defective or damaged  product upon receipt of the same at 4542410 Canada inc. ( Laura Secord) 999 Ave de Bourgogne, Suite 27, Sainte-Foy, Quebec, G1W 4S6.

Returned package

Concerning an online order, if the client makes an error and the package is returned to Laura Secord (example: wrong address on order, package not claimed) orders are non-refundable. It is the clients’ responsibility to inform Laura Secord of any issue with the delivery. Laura Secord offers the possibility to return the package to a new address; however, the extra shipping charges are to be paid by the client. Laura Secord’s distribution centre will retain all returned packages for a period of one (1) month after the date that they are returned. After this period, there will be no possibility of reshipping the package. We suggest that you verify your online order and shipping information on our Website before finalizing the order. In the event that the error is Laura Secord’s, it will be corrected by Laura Secord without charge.

Product photos and/or illustrations

Photos presented on this website are for illustration purposes only. Arrangements, product selections, packaging and ribbons may vary from one store to another.

Updated: January 13, 2017